FAQ's

1. What is Piori Online Store?

Piori is an online retail store offering a curated selection of high-quality products across various categories, including ethnic fashion and more. We strive to provide a seamless shopping experience for our customers.

2. How do I place an order on Piori Online Store?

To place an order, simply browse our website, select the desired items, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and payment information. Once your order is confirmed, you will receive an email with the order details.

3. Can I cancel my order after it has been placed?

No, unfortunately, once an order is placed, it cannot be canceled. Please review your order carefully before confirming the purchase.

4. What happens if I receive the wrong product or a damaged item?

In the rare event that you receive the wrong product or a damaged item, please contact our customer support team within 7 days of receiving your order. We will either provide an exchange for the correct item or initiate a refund, depending on product availability.

5. How do I initiate an exchange or request a refund?
Contact our customer support team via email at care@piori.com, providing your order number, a description of the issue, and clear photos of the wrong or damaged product. We will guide you through the process and work to resolve the issue promptly.
6. Are there any conditions for product exchanges or refunds?

Product exchanges or refunds are only applicable in cases of receiving the wrong product or a damaged item. The request must be made within 7 days of receiving the order. The item must be unused, in its original packaging, and accompanied by a roof of purchase.

7. What if the product for exchange is out of stock?

If the desired product for exchange is unavailable, we will initiate a refund for the purchase amount, including any shipping fees. We apologize for any inconvenience and appreciate your understanding.

8. How long does it take to process exchanges or refunds?

We aim to process exchanges or refunds within 7-14 business days from the date of receiving the returned item. The actual processing time may vary depending on the volume of requests.

9. What payment methods does Piori Online Store accept?

We accept a variety of payment methods, including credit/debit cards and other secure payment options. You can find the complete list of accepted payment methods during the checkout process.

10. How can I contact Piori Online Store for further assistance?
For any additional inquiries or assistance, please reach out to our customer support team at care@piori.com. We are here to help and ensure your shopping experience with Piori is enjoyable and satisfying.