FAQ's
Piori is an online retail store offering a curated selection of high-quality products across various categories, including ethnic fashion and more. We strive to provide a seamless shopping experience for our customers.
To place an order, simply browse our website, select the desired items, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and payment information. Once your order is confirmed, you will receive an email with the order details.
No, unfortunately, once an order is placed, it cannot be canceled. Please review your order carefully before confirming the purchase.
In the rare event that you receive the wrong product or a damaged item, please contact our customer support team within 7 days of receiving your order. We will either provide an exchange for the correct item or initiate a refund, depending on product availability.
Product exchanges or refunds are only applicable in cases of receiving the wrong product or a damaged item. The request must be made within 7 days of receiving the order. The item must be unused, in its original packaging, and accompanied by a roof of purchase.
If the desired product for exchange is unavailable, we will initiate a refund for the purchase amount, including any shipping fees. We apologize for any inconvenience and appreciate your understanding.
We aim to process exchanges or refunds within 7-14 business days from the date of receiving the returned item. The actual processing time may vary depending on the volume of requests.
We accept a variety of payment methods, including credit/debit cards and other secure payment options. You can find the complete list of accepted payment methods during the checkout process.